Standard Chartered Capital Limited

Lodge a complaint

  • Call our Customer Service Helpline on 1800 209 0505 [between 9:30 am and 5:30 pm, from Monday to Friday (except on public holidays)].
  • Email us on our customer care email id at SCCapital.customercare@sc.com
  • Visit our branches Standard Chartered Capital Limited .
  • Write to us at Customer Service Unit, Standard Chartered Capital Ltd., 12th Floor, Crescenzo, C 38/39,
    G-Block, Bandra Kurla Complex (BKC), Bandra (East), Mumbai – 400051.

If you are not satisfied / unhappy with the resolution provided by level 1 ; you may reach out to Level 2 - the Grievance Redressal Officer / Principal Nodal Officer appointed by Standard Chartered Capital Limited.

Escalate to Principal Nodal officer

In case, you are not satisfied / unhappy with the resolution provided by level 1 ; you may reach out to Level 2 - the Grievance Redressal Officer / Principal Nodal Officer appointed by Standard Chartered Capital Limited.You may send an email with your grievances to the below mentioned E-mail:
Grievance Redressal Officer /Principal Nodal Officer – Ms. Sakshi Kapoor E-mail: SCCapital.PNO@sc.com

If you are still not satisfied with the resolution provided by us or you have not received any reply from SC Capital within 30 days, you may approach to level 3.

Approach Banking Ombudsman (RBI)

In case your complaint / dispute is not redressed through the above channels or in case you are not satisfied with the resolution provided by us or you have not received any reply from SC Capital within 30 days, you may contact RBI Ombudsman. The contact details of RBI Ombudsman are as below:

Level 1 Lodge a complaint Level 2 Escalate to Principal Nodal officer Level 3 Approach Banking Ombudsman (RBI)

Lodge a complaint

  • Call our Customer Service Helpline on 1800 209 0505 [between 9:30 am and 5:30 pm, from Monday to Friday (except on public holidays)].
  • Email us on our customer care email id at SCCapital.customercare@sc.com
  • Visit our branches Standard Chartered Capital Limited .
  • Write to us at Customer Service Unit, Standard Chartered Capital Ltd., 12th Floor, Crescenzo, C 38/39,
    G-Block, Bandra Kurla Complex (BKC), Bandra (East), Mumbai – 400051.

If you are not satisfied / unhappy with the resolution provided by level 1 ; you may reach out to Level 2 - the Grievance Redressal Officer / Principal Nodal Officer appointed by Standard Chartered Capital Limited.

Escalate to Principal Nodal officer

In case, you are not satisfied / unhappy with the resolution provided by level 1 ; you may reach out to Level 2 - the Grievance Redressal Officer / Principal Nodal Officer appointed by Standard Chartered Capital Limited.You may send an email with your grievances to the below mentioned E-mail:

Grievance Redressal Officer /Principal Nodal Officer – Ms. Sakshi Kapoor E-mail: SCCapital.PNO@sc.com

If you are still not satisfied with the resolution provided by us or you have not received any reply from SC Capital within 30 days, you may approach to level 3.

Approach Banking Ombudsman (RBI)

In case your complaint / dispute is not redressed through the above channels or in case you are not satisfied with the resolution provided by us or you have not received any reply from SC Capital within 30 days, you may contact RBI Ombudsman. The contact details of RBI Ombudsman are as below: